Return & Refund Policy
Last Updated: May 29, 2026
At Vela Trends, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund under the terms outlined below.
Return Eligibility
You may request a return within 7 days of receiving your order, provided that the item:
- Is unused, unworn, and unwashed
- Is in its original condition
- Has all original tags attached
- Is returned in the original packaging
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Clearance or final sale items
- Customized or personalized products
- Gift cards
- Items showing signs of wear, use, alteration, or damage caused by the customer
How to Request a Return
To initiate a return:
- Contact us at velatrends@gmail.com within the return period.
- Include your order number and reason for the return.
- Follow the return instructions provided by our customer service team.
Returns sent without prior authorization may not be accepted.
Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed to the original payment method used for the purchase.
- Refund processing may take 5–10 business days depending on your bank or payment provider.
- Original shipping charges are generally non-refundable unless the return is due to our error.
You will receive a notification once your refund has been approved and processed.
Exchanges
If you wish to exchange an item for a different size or style, please contact our customer support team. Exchanges are subject to product availability.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing : velatrends@gmail.com with:
- Your order number
- Photos of the item
- Photos of the packaging
We will review the issue and arrange a replacement, exchange, or refund as appropriate.
Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
Vela Trends
Email: : velatrends@gmail.com
Phone: +1 (916) 606-5627
Website: www.velatrends.com
