Cancellation Policy
Last Updated: May 29, 2026
At Vela Trends, we understand that plans may change. This Cancellation Policy explains how order cancellations are handled for purchases made through our website.
Order Cancellation Window
Orders may be canceled only before they have been processed, packed, or shipped.
Once an order has been packed or shipped, it can no longer be canceled and must follow the procedures outlined in our Return & Refund Policy.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible at:
Email: velatrends@gmail.com
Please include the following information:
- Order Number
- Customer Name
- Reason for Cancellation (optional)
Our customer support team will review your request and confirm whether your order is eligible for cancellation.
Refunds for Canceled Orders
If your cancellation request is approved before shipment:
- A full refund will be issued to the original payment method used for the purchase.
- Refund processing may take 5–10 business days depending on your bank, credit card provider, or payment processor.
- You will receive a confirmation once the refund has been processed.
If the order has already been processed, packed, or shipped, cancellation will not be possible.
Non-Cancellable Items
The following orders cannot be canceled once placed:
- Customized or personalized products
- Made-to-order items
- Final sale or clearance items (where applicable)
- Orders that have already been shipped or are in transit
Right to Refuse Cancellation Requests
Vela Trends reserves the right to refuse cancellation requests that do not meet the requirements outlined in this policy or where processing and fulfillment activities have already begun.
Contact Us
For cancellation requests or assistance, please contact:
Vela Trends
Email: velatrends@gmail.com
Phone: +1 (916) 606-5627
Website: www.velatrends.com
