Easy Return Policy
Last Updated: May 29, 2026
At Vela Trends, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and hassle-free return process.
Easy Returns, Stress-Free Shopping
Shop with confidence. Eligible items can be returned within 7 days of delivery if they meet the following conditions:
- Item is unworn, unused, and unwashed
- Original tags are attached
- Item is returned in its original packaging
- Item is not damaged by misuse or normal wear and tear
Our team is committed to making the return process as simple and convenient as possible.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
- Items returned without original tags or packaging
Return Process
To initiate a return:
- Contact our customer support team.
- Provide your order number and reason for return.
- Follow the return instructions provided by our support team.
- Ship the item back to the designated return address.
Once we receive and inspect the returned item, we will notify you regarding the status of your refund or exchange.
Refunds
Approved refunds will be processed to the original payment method used during purchase. Processing times may vary depending on your payment provider or financial institution.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us immediately. We will work with you to arrange a replacement or exchange where applicable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you promptly.
Contact Information
If you have any questions regarding this Return Policy, please contact us:
Vela Trends
Email: : velatrends@gmail.com
Phone: +1 (916) 606-5627
Website: www.velatrends.com
